Terms of Service

1. What we provide

BNBready Rooms sells curated furniture packages for short-term rental properties. Our service includes:

• Design consultation and a rendered furniture placement mockup (“the mockup”) for your review
• Sourcing and ordering of all furniture and items included in your selected package
• Delivery of furniture to the property address you provide

We do not provide assembly, installation, staging, or setup services. Furniture arrives via standard freight/delivery. The mockup we provide shows recommended placement to guide your own setup, but physical assembly and placement of items is the customer's responsibility unless a separate installation service is purchased separately and explicitly agreed to in writing.

2. Order process and approval

• You select a package and submit your property details.
• We prepare a design mockup based on your unit and provide it for your review.
• You are entitled to one round of revisions to the mockup at no additional cost.
• No furniture is ordered or charged until you approve the final mockup. Once you approve the mockup, your order is confirmed and furniture sourcing begins.
• Delivery timelines are estimates, not guarantees, and depend on manufacturer and freight availability. Typical timelines are provided at checkout but may vary.

3. Payment

• Full payment is due at the time of order, prior to mockup work beginning, as stated at checkout.
• All prices are in USD and do not include applicable sales tax, which will be calculated and added at checkout based on the delivery location.
• We do not offer financing, installment plans, or “buy now, pay later” options. Full payment upfront is required for all orders.

4. Cancellations and refunds

• Before mockup approval: You may cancel your order at any time before approving the final mockup for a full refund, minus any design fees explicitly disclosed at checkout, if applicable.
• After mockup approval: Once you approve the mockup and furniture sourcing/ordering begins, your order is non-refundable. This is because we place binding orders with our suppliers on your behalf at that point, and cannot recover those costs if you cancel afterward.
• Damaged or defective items: If any item arrives damaged, defective, or materially different from what was shown in your approved mockup, notify us within 7 days of delivery. We will replace the affected item(s) at no additional cost. Claims made after 7 days may not be eligible for replacement.

5. Customer responsibilities

You agree to:

• Provide accurate property address and access information
• Ensure someone is available to receive delivery, or that delivery access instructions (e.g. building access, parking, elevator reservations) are provided in advance
• Review the mockup carefully before approval — approval constitutes final sign-off on item selection and placement
• Handle assembly, staging, and setup of furniture upon delivery, or arrange your own third-party service for this if desired

We are not responsible for delays or additional costs caused by inaccurate property information, restricted delivery access, or failure to be available to receive delivery.

6. Disputes and chargebacks

By placing an order, you acknowledge and agree:

• You have reviewed and approved the design mockup before any furniture order was placed or payment was finalized for sourcing.
• You understand and agree to the cancellation and refund terms above, which govern your right to a refund — filing a payment dispute or chargeback with your card issuer does not override or bypass these terms.
• Before initiating a chargeback or payment dispute, you agree to first contact us directly at hello@bnbreadyrooms.com to attempt to resolve any issue with your order. We are committed to resolving legitimate concerns directly and promptly.
• If a chargeback or payment dispute is filed for an order that was fulfilled in accordance with these terms and your approved mockup, we reserve the right to contest the dispute using order records, mockup approval records, delivery confirmation, and these agreed-upon terms as evidence.
• Chargebacks filed without first attempting resolution with us, or filed for reasons inconsistent with these terms (e.g. “buyer's remorse” after mockup approval and delivery of correctly-specified items), may result in the customer being ineligible for future orders with BNBready Rooms.

Nothing in this section limits your legal rights under applicable consumer protection law. This section describes our good-faith dispute resolution process, not a waiver of your right to dispute a charge with your card issuer.

7. Limitation of liability

To the fullest extent permitted by law, BNBready Rooms's total liability for any claim arising from your order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages, including lost rental income or booking cancellations related to delivery timing.

8. Contact

Questions about these terms, your order, or a dispute should be directed to hello@bnbreadyrooms.com before any other action is taken.